Privacy Policy
This Privacy Policy describes how Australian Communication Pathways collects, uses, and protects personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.
Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Information you provide directly to us: This includes personal details you submit when you register for an account, enrol in a course or workshop, apply for programs, contact us with inquiries, or use interactive features of our site. This may include your name, email address, postal address, telephone number, payment information, date of birth, nationality, educational background, professional experience, and any other information you choose to provide.
Information collected automatically: When you access and use our online platform, we may automatically collect certain information about your device and usage of our site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, dates and times of access, and other diagnostic data. We may also collect information through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and manage your access to our services and online platform.
To process your enrolment in courses, workshops, and programs.
To deliver the educational services and professional development training you have signed up for.
To process payments and manage billing.
To communicate with you, respond to your inquiries, and provide customer support.
To personalise your experience on our site and tailor content to your interests.
To analyse how our services are used and improve the content, features, and functionality of our online platform.
To send you updates, newsletters, marketing or promotional materials, and other information that may be of interest to you, where permitted by law and your preferences.
To detect, prevent, and address technical issues, fraud, and other illegal activities.
To comply with legal obligations and enforce our terms and policies.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in limited circumstances with third parties under strict confidentiality agreements for specific purposes:
Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our online platform and providing our services, such as payment processors, hosting providers, analytics services, and customer support tools. These third parties are authorised to use your personal information only as necessary to provide these services to us.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a subpoena or government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs and describe your choices regarding your information.
With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
Data Security
We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed for these purposes, we will securely delete or anonymise it.
Your Privacy Rights
Depending on your location and applicable laws (such as the GDPR), you may have certain rights regarding your personal information, including:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
The right to complain: You have the right to lodge a complaint with a supervisory authority responsible for data protection.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
Third-Party Websites
Our site may contain links to websites operated by third parties. This Privacy Policy applies only to our online platform. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16 without parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the date at the top of the Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by writing to:
Australian Communication Pathways
Suite 15
200 Pitt Street
Sydney, New South Wales, 2000
Australia